| Return Material Authorization Request |
| MSC provides after sales service and support by issuing Return Authorization Numbers, RMA's. If you need to return a unit for repair or reconfiguration we request that you complete the following form and submit to the attention of the ORDER DESK by email or Fax: (905) 619-1053. |
| |
|
| We will issue, by return email or fax, a RMA number which should be used as a reference on all packages and documents related to the specific repair/service. |
| |
|
| Failure to use this reference could lead to delays in completing the repair or service. |
| |
| Please return goods prepaid to: |
| MSC Electronics Ltd. |
| 725 Westney Road South, Suite 4 |
| Ajax, Ontario |
| L1S 7J7 |
| |
| To contact us: |
| Phone: (800) 268-6851 |
| Fax: (905) 619-1053 |
|
| (All fields are required) |
| Attn: Order Desk |
| CUSTOMER DETAILS |
| Company Name: |
|
| Contact Name: |
|
| Email Address: |
|
| Fax #: |
|
| Phone #: |
|
| Customers PO #: |
|
| Return Address: |
|
| Billing Address: |
|
| |
| ESTIMATE |
| Would you like an estimate? Yes No |
| NOTE: A cost will be incurred in obtaining an estimate |
| |
| EQUIPMENT DETAILS |
| Model #: |
|
| Manufacturer: |
|
| S/N: |
|
| Description of the fault/service: |
| |
|
| WARRANTY |
| For a warranty claim, please complete: |
| Original Invoice #: |
|
| Original Invoice Date: |
|
| |
| I wish to have the goods returned by fastest method. I understand that I will be responsible for extra costs. |
| |
|
| SHIPPING INSTRUCTIONS |
| NOTE: Follow these shipping instructions to insure your equipment is returned in a safe, undamaged condition. |
| |
| INSTRUCTIONS: |
| 1. Write RMA number on ALL documentation and boxes. |
| 2. Use the original shipping container and packaging, if possible. If the original container and packaging is not available, make sure the box has at least 2” of clearance on all sides of product. |
| 3. Use “bubble-wrap” type packaging material to cover all sides of the returning product. |
| 4. Make sure all corners of the product are secure, supported and covered. |
| 5. Use wide shipping tape to secure bubble-wrap. Insure that no part of the product is exposed to possible damage. |
| 6. Ensure ALL loose materials are secured or wrapped separately before shipping. |
| 7. Place 2” – 3” of “styrofoam peanuts” in the bottom of the box. Place the bubble-wrapped product on top of the peanuts. Fill the container, sides and top with additional peanuts. Insure the box will close tightly and securely and the product will not shift during shipment. |
| 8. Tape the box with wide packaging tape. |
| 9. Use the following type of labels for goods not returned in original container and packaging: |
| - Direction of Box – Fragile – Handle with Care |
| - Electronic Material – Don’t Crush – Don’t Drop |
10. Failure to follow the above instructions may result in product damage, possible delays, and a void of warranty repair.
|
| |
|
|
